APPLICATION OF QUEUING THEORY IN QUALITY MANAGEMENT PRACTICES IN MEDICAL SECTOR

Abstract

The paper provides the description on medical sector organizations which emphasize on quality management for example reducing waiting lines, good medical services to patients within reasonable price and time; Applying queuing theory to reduce waiting lines ,maintaining a continuous improvement program; Trained employees in hospitals on reducing delay time in services and low-cost services to patients need. Medical sectors are seen to be less effective, inefficient and inadequate. Generally, those organizations, which are aware about quality and upgrade the quality time to time, will obtain the highest consumer acceptance and support. The 'Quality Management', as it is referred to reduce waiting lines, medical costs. To improve efficiency, quality and performance. It also considers customer satisfaction which is also a major part of medical sector when several sources of variation represent. Analyzing medical processes for removing wastage of time, money and rework. Quality management led to significant reductions in waiting lines and medical costs. The use of quality-assurance strategies and statistical tools can be directly applied in medical sector organizations with improved quality of service providing and the results of care from the customer's point of view.