Digitization in Banking

Main Article Content

Dr. Sunil Joshi


Three decades back with the introduction of technology in baking sector it was a revolution but when we see it from current perspective it feels so ancient and archaic. Because, call centre was a big thing at that time and soon the call centres will be gone, now we will be talking about bot centres. At that time in India, where most of the people don't even have phones, and the customers who have phones were initially refusing to talk to the call centre. And now, if we see, we are moving toward more or less branchless banking, very heavily technology-oriented banking. Let's say very advanced than what it used to be three decades back. So, again, going back to the initial statement, we feel archaic in the current day and age.

Article Details